Frequently Asked Questions
Everything you need to know about your Enya Music experience.
What is the standard shipping time for international orders?
Most international orders are processed within 2-3 business days and typically arrive within 7-14 business days depending on your location and customs processing.
Does my Enya instrument come with a warranty?
Yes, all Enya Music instruments come with a one-year limited warranty covering manufacturing defects in materials and workmanship.
What is your return policy for electronic instruments?
We offer a 30-day return policy. Items must be in their original packaging and original condition to be eligible for a full refund.
Are the smart features of the NexG compatible with both iOS and Android?
Yes, the Enya Music App is compatible with both iOS and Android platforms, allowing you to customize effects and access learning tools on most mobile devices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options available at checkout.
How do I track my order once it has shipped?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.